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°ø±Þ°ü¸® ¼­ºñ½ºÆÐÅ°Áö, °í°´ ±â´ë - Service Package, Customer Expectation

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1. What is the service package of your university

2. Some suggest that customer expectation is the key to service success. Give an example from your own experience to support or refute this assertion.

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1. What is the service package of your university

´ëÇÐÀÇ ¼­ºñ½º ÆÐÅ°Áö´Â ´Ù¾çÇÑ ¿ä¼Ò·Î ±¸¼ºµÇ¾î ÀÖÀ¸¸ç, ÇлýµéÀÌ Çо÷°ú ´Ù¾çÇÑ È°µ¿À» ÅëÇØ ±â´ëÇÏ´Â ¹Ù¸¦ ÃæÁ·½ÃÅ°±â À§ÇÑ ±âº»ÀûÀΠƲÀ» Á¦°øÇÑ´Ù. ù°, Çй®Àû ¼­ºñ½º°¡ Áß¿äÇÑ ºÎºÐÀ» Â÷ÁöÇÑ´Ù. ÀÌ´Â °­ÀÇ, ¼¼¹Ì³ª, ¿öÅ©¼ó, ½Ç½À ¼ö¾÷ µîÀ¸·Î ³ª´µ¸ç, °¢ °ú¸ñ¸¶´Ù ¹èÁ¤µÈ ±³¼öÁøÀÌ Àü¹®ÀûÀÎ Áö½ÄÀ» Àü´ÞÇÏ°í ÇлýµéÀÌ ÇнÀÇÒ ¼ö Àִ ȯ°æÀ» Á¶¼ºÇÏ´Â °ÍÀÌ´Ù. ¶ÇÇÑ, ±³¼ö¿Í Çлý °£ÀÇ ¼ÒÅëÀ» ÅëÇØ °³ÀÎ ¸ÂÃãÇü ÇнÀ °æÇèÀ» Á¦°øÇÏ´Â °ÍÀÌ Áß¿äÇÏ´Ù. µÑ°, ´ëÇÐÀº ÇлýµéÀÌ ÇÊ¿ä·Î ÇÏ´Â ´Ù¾çÇÑ Áö¿ø ¼­ºñ½º¸¦ Á¦°øÇÑ´Ù. »ó´ã ¼¾ÅÍ, Áø·Î °³¹ß ¼¾ÅÍ, µµ¼­°ü, ¿¬±¸½Ç µîÀÇ ½Ã¼³µéÀÌ ¸¶·ÃµÇ¾î ÀÖ¾î ÇлýµéÀÌ Çо÷ ¿Ü¿¡µµ °³ÀÎÀÇ ¹®Á¦¸¦ ÇØ°áÇϰųª Áø·Î¸¦ Ž»öÇÏ´Â µ¥ µµ¿òÀ» ¹ÞÀ» ¼ö ÀÖ´Ù. ÀÌ·¯ÇÑ Áö¿ø ¼­ºñ½º´Â ÇлýµéÀÌ ÀÚ½ÅÀÇ ¿ª·®À» °³¹ßÇÏ°í, Çо÷ ¹× Ãë¾÷ Áغñ¿¡ ¾ÈÁ¤À» ã´Â µ¥ Å« ¿ªÇÒÀ» ÇÑ´Ù. ¼Â°, Çлý È°µ¿°ú °ü·ÃµÈ ¼­ºñ½º°¡ ÀÖ´Ù. µ¿¾Æ¸®, Çлýȸ, ½ºÆ÷Ã÷ ÆÀ µî ´Ù¾çÇÑ ÇлýµéÀÇ ÀÚ¹ßÀûÀÎ È°µ¿À» Áö¿øÇϸç, ÀÌ·¯ÇÑ È°µ¿µéÀº ÇлýµéÀÌ »çȸÀû ³×Æ®¿öÅ©¸¦ Çü¼ºÇÏ°í, ¸®´õ½ÊÀ» ±â¸¦ ¼ö ÀÖ´Â ±âȸ¸¦ Á¦°ø¡¦(»ý·«)


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Regist : 2024-10-12
Update : 2024-10-12
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°ø±Þ°ü¸®   ¼­ºñ½ºÆÐÅ°Áö   °í°´   ±â´ë   Service   Package   Customer   Expectation  


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