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Operation Management Team Project
Analysis and Comparison of the Service Process
Korean Air vs JIN Air
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Contents
1. Introduction
2. Service Process of Korean Air
3. Service Process of Jin Air
4. Recommendation
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1. Introduction
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Company name
Korean Air
Address
Korean Air Operations Center
Date Established
March 1, 1969
Main Areas of Business
Passenger, Cargo, Aerospace, Hotel, In-Fight sales, Limousine
Fleet
Total 149 (As of Mar 29th, 2013)
Route
Domestic
13 cities
International
44 countries 112 cities
Total
45 countries 125 cities
Overview
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Company name
Jin Air
Address
Korean Air Operations Center
Date Established
2008
Fleet
Total 9
Route
Dom…(생략)
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Before departure
YES
No
Customer select
their seat when they
Check-in at the airport
Reservation
Complete
Korean Air Service Process
Flow Chart - Booking
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Customers arrive
the airport 2 hours
before departure
Prestige seat
Passenger
Can use
KAL Lounge, prestige
check-in line
YES
No
Get the flight service
Use economy check-in line
Flow Chart Check-in
Korean Air Service Process
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1. Passengers reserve the flight
Korean Air Service Process
Reservation Process
Select the destination and departure
Select the Date
Select the
Number of Person
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Korean Air Service Process
Reservation Process
Select the
Available time
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Customers log in to the Website
Searching
the Information
about flight
Book their flight date & destination
Select
Online Seat
Assignment Service
Customer can select their seat 30 days Before departure
YES
No
Customer select
their seat when they
Check-in at the airport
Rese
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